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eService
Jonas eService is a portal which service contractors can provide to their customers. Service customers use a secure login to access the portal where they can log work orders, view work order and equipment history and see their outstanding accounts payable. E-Service functionality is becoming a standard request in most large request for quotes and will soon be expected from all service customers. A service contractor without e-Service will soon be like a bank without online banking. Jonas e-Service allows your customers to:
- Log work orders online (eliminating double entry for your Dispatch staff)
- Receive email notifications with updates to their work orders
- View work order history, work performed and drill-down to more details
- Keep track of their “HVAC” equipment, including pictures and service history (replace “HVAC” with appropriate industry terminology)
- View and re-print any outstanding invoices
- Manage single or multiple locations from one central web interface
Jonas e-Service puts control in your hands as the contractor, allowing you to:
- Add/delete any customers as you so choose
- Add/delete available menus for each customer
- Display contractor-defined messages/email notifications
- Give online access to store-level, regional or national managers
With e-Service, your organization is equipped with an innovative tool to provide your clients with 24/7 immediate customer service. This can be a huge edge for your sales force on new or existing contracts, a time-saver for your dispatch/office staff, and the difference between your customers sticking with you or switching to another vendor.
Call Jonas today at 1-888-789-9073
