Software Support Representatives

Software Support Representatives

Jonas Profile
Jonas Software is the recognized global leader and premier provider of fully integrated software solutions for the private Club, Golf & Hotel and Construction & Service Billing Industries. Since inception, Jonas has experienced tremendous growth through acquisition and organic initiatives. Jonas Software is part of the Constellation Software Inc. group of companies which trades on the TSX under the symbol “CSU”.

Opportunity
Due to exceptional growth and planned further expansion, we are seeking experienced Software Support Representatives to complement our Construction Software Support Team.

Reporting to the Client Services Manager, the core responsibilities of the position are to:

• Troubleshoot Client Issues in a timely manner
• Serve as primary Support liaison between Clients and Jonas
• Keep Clients informed of progression with issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients
• Assist with testing of the Construction product

Qualifications
• Minimum of 1 year experience in accounting based applications, preferably in the Construction or Service Billing Industries
• Previous customer service experience preferred
• Proven ability to problem solve and teach others
• Outstanding communication skills (oral and written)
• Detail oriented
• Proven ability to meet deadlines
• Able to manage multiple priorities

To apply
If this opportunity interests you, please email your resume to jobs@gjonas.comor fax it to (905) 763-8324.
Please note that due to the volume of resumes received, only the most qualified candidates will be contacted for interviews.