When representing your brand in online communities, you’re worried about doing or saying something that might jeopardize your reputation. While this is a valid concern, it shouldn’t keep you from engaging with your fans in a way that’s beneficial for both of you. Some of the most popular marketing campaigns have gone viral because they ventured outside of the realm of safety and normalcy and engaged the audience in an exciting way. Below you’ll find 4 rules that you’ve probably never broken, but should. If you want customers to have your name on the tip of their tongue, you have to remember: